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Terms and Conditions

Effective from 8 October 2026 for newly concluded contracts. They govern bookings, the purchase and use of gift vouchers, memberships and other EPIMEA products. This is a translation; the Czech version prevails.

1. Operator

Masaz4you s.r.o., Company ID (IČO) 14366312, registered office Francouzská 312/100, 101 00 Praha 10 – Vršovice, registered in the Commercial Register kept by the Municipal Court in Prague.

EPIMEA premises: Le Palais Art Hotel, U Zvonařky 1, 120 00 Praha 2 – Vinohrady.
E-mail: trendmyself@gmail.com · Phone: +420 776 252 560

Bookings, payments, gift vouchers and memberships are handled in the operator's booking system on the Wix platform (www.masaz4you.cz), to which this website links.

2. Ordering and booking services

  • A massage, wellness treatment or other service may be booked through the online booking system, the website or by individual arrangement with the operator.
  • By placing an order or booking, the customer confirms they are familiar with the price, the duration of the service and these terms.
  • The price is stated on the website or in the booking system and is valid at the time the order is created. Prices on this website are for information; the binding price is the one shown in the booking system when the order is completed.

3. Changing and cancelling a booking

  • A booking may be changed or cancelled free of charge no later than 24 hours before the agreed time.
  • For cancellations less than 24 hours before the appointment or a no-show, the operator may charge a cancellation fee of up to the price of the booked service.
  • If the booking was paid with a gift voucher, membership or prepaid package, the corresponding value or visit may be considered used.
  • If the operator cannot provide the booked service, it will offer an alternative date or a refund of the amount already paid.

4. Gift vouchers

  • Gift vouchers bought online are sent electronically to the e-mail address given in the order. Each voucher has a unique code that must be presented when it is redeemed.
  • A voucher is valid for 12 months from the date of purchase unless stated otherwise and must be used within this period. After it expires there is no automatic right to an extension or a refund. An extension is possible only by prior agreement; the operator may set an administrative fee or other conditions and is not obliged to agree.
  • A value voucher (for a chosen amount) can be used for any service in the current offer up to its value. If the service costs more, the customer pays the difference.
  • A voucher for a specific service (e.g. a particular massage or package) is valid for the service stated on it. It can be exchanged for another service only by prior agreement with the operator; any price difference is paid by the customer.
  • A voucher cannot be exchanged for cash. Unused or partly used value cannot be paid out on request; this does not limit the statutory right of withdrawal, complaint or refund if the operator does not provide the service.
  • Other discounts, VIP discounts, loyalty benefits or other advantages cannot be combined with a voucher unless expressly stated. A voucher cannot be exchanged for another type of voucher without the operator's consent.
  • The holder is responsible for the loss, theft or disclosure of the voucher code to another person.
  • After the statutory withdrawal period, a voucher cannot be unilaterally cancelled, returned or paid out unless the law provides otherwise. Not using a voucher or changing one's mind does not in itself give a right to a refund.

5. Withdrawal from a contract concluded online

In the cases set out in the Czech Civil Code (Act No. 89/2012 Coll., Section 1829 et seq.), a consumer may withdraw from a contract concluded over the internet without giving a reason within 14 days of its conclusion.

Please notify us clearly, for example by e-mail to trendmyself@gmail.com, with details identifying the order (name, e-mail used for the purchase, voucher code or reference). Sending the notice before the period expires is sufficient. You may use this optional model:

“To: Masaz4you s.r.o., Francouzská 312/100, 101 00 Praha 10, trendmyself@gmail.com. I hereby give notice that I withdraw from the contract for [service / voucher / membership] ordered on [date], order number [number]. Name and address of the customer: […]. Date: […]. Signature (only if submitted on paper).”

After a valid withdrawal we deactivate the voucher and refund the payment without undue delay and no later than 14 days, using the same means of payment unless we agree otherwise at no extra cost to the customer.

Using the service within the period: if the customer expressly asks for the service to start before the withdrawal period ends, it may do so. If part of the service has been provided, the operator may be entitled to a proportionate part of the price; if the service has been provided in full, the right of withdrawal may cease (Section 1837(a) of the Civil Code).

Booking a specific date: for services booked for a specific date, withdrawal is governed by the Civil Code and its exceptions (Section 1837(j)). The cancellation terms in Article 3 do not restrict a valid statutory withdrawal.

6. Memberships and prepaid packages

  • The price, number of visits and validity of a membership or package (for example EPIMEA PASS) are stated with the specific offer.
  • Unused visits expire at the end of the validity period unless stated otherwise; not using them does not in itself give a right to compensation. Statutory rights and claims where the operator fails to provide a service remain unaffected.
  • Bookings paid with a membership or package follow the same cancellation terms as other bookings.

7. Payments

Payment is possible by the methods offered when completing the order. An order is paid once the payment has been successfully received. The technical way a payment gateway processes or refunds a payment does not affect the customer's statutory rights. If a justified refund cannot be made to the original method, another method such as a bank transfer may be agreed.

8. Complaints

If you find a defect in the service or another problem with your order, contact us without undue delay at +420 776 252 560 or trendmyself@gmail.com. A complaint may also be made at the premises or in writing to the registered office. Please state the service or order, the defect and the solution you request.

We will confirm receipt of the complaint, its content and the requested solution, settle it including remedying the defect within 30 days at the latest unless we expressly agree on a longer period, and confirm how it was settled or give written reasons for rejecting it. Rights from defective performance under the Civil Code and the Consumer Protection Act (Act No. 634/1992 Coll.), including a reasonable discount or withdrawal, are not limited by these terms.

9. Client's health

  • Before a treatment, please tell the staff about any health problems, pregnancy, allergies, injuries or other circumstances that may affect its safety. If in doubt, we recommend consulting a doctor first.
  • The operator may refuse or interrupt a service if it would pose a health risk. During the treatment, tell us immediately about any pain, nausea or discomfort.
  • A health questionnaire or its signature does not waive statutory rights or exclude the operator's liability. Health data are processed under the Privacy Policy; accepting these terms is not consent to processing health data.

10. Out-of-court resolution of consumer disputes

If a dispute cannot be resolved by agreement, the consumer may turn to the out-of-court dispute resolution body: Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, coi.gov.cz/informace-o-adr, e-mail adr@coi.gov.cz. A proposal may be filed no later than one year after the claim was first raised with the operator. Supervision is carried out by the Czech Trade Inspection Authority (coi.gov.cz).

11. Personal data and final provisions

The processing of personal data is described in the Privacy Policy and the use of cookies on the Cookies page.

These terms are governed by the laws of the Czech Republic. For each order, the version in force when it was concluded applies. The operator may change these terms for the future; changes do not affect contracts already concluded. Memberships and vouchers already purchased, including Pure Spa Membership and EPIMEA PASS, remain subject to the terms agreed at purchase.

This version is effective from 8 October 2026.